General Delivery Information For Customers

We are proud to state that we are happy to ship all products to anywhere in the UK for a small delivery charge (Mainland UK excluding the Highlands, Channel Islands, and Northern Ireland). The shipping cost is calculated dependent on the number of items in your shopping basket and their cubic volume (weight and size).

The delivery charge will be calculated as you progress through the checking out procedure. If you would like us to prepare you a bespoke customised shipping or home delivery charge, then please contact us

Information For Customers Outside the UK Mainland

Please note that during the current economic downturn, we have now decided to NO LONGER ship to outside the UK, including the USA, Canada, and Europe. We apologise for this but hope to be able to offer this again, sometime in the future.

Also please note that we only delivery to mainland UK excluding The Highlands, The Channel Islands, and Northen Ireland.

Confirm Your Order Has Arrived Correctly

When your delivery arrives you will be asked to sign that the products you have ordered have arrived and are in good quality (and have not been damaged in transit). Please check your items carefully and sign to confirm this is the case - any damaged products should be given back to the courier to return, so that a replacement product can be sent out to you.

Our Health and Safety Disclaimer

Due to current Health and Safety insurance requirements and the current culture of litigation, we as a company are not responsible for any damage to goods and or property as a result of deliveries beyond the threshold of your property. Items delivered upstairs are carried out at the property owners risk. Please note that by using our service, you therefore agree to our terms and conditions, of which this is one.

Products Reserved Instore For Pick Up

You also have the option to collect your product from our Showroom(s) in Stansted Mountfitchet, Essex (CM24 8LN) for No extra Charge. You will have the option to select the choice you require when finalising your purchase through this online store, before making any payments.

How We Ship Your Products To You

All deliveries will be conducted by our dedicated delivery team, by courier, or by specialised delivery companies, dependent on volume, cubic weight, and distance. If you would like to know exactly how we will be delivering your purchase then please contact us.

For local deliveries our dedicated team will deliver to the room of your choice on the ground floor only. All Deliveries to an upstairs room within your premises will incur an extra charge of £40 - dependent of delivery method. Please enquire when your item arrives

All deliveries are done during office hours (9-5pm) Monday to Friday, excluding Bank Holidays.

Home Delivery Time Length

Please note that all deliveries are very well packaged for protection and therefore you are responsible for removing this in a safe careful way. If you need any advice on this then please contact us and we will be happy to advise you.

Most items are delivered within 14 days from the receipt of your order unless any items are out of stock. If any Items you have ordered are out of stock and you are unhappy about the lead time (for restocking), you do of course have the right to cancel your order.

Out Of Stock Products

In any case where your item is out of stock we will contact you to let you know when the product will be back in stock, and to find out if you are happy to wait.

Please note that some large deliveries to various parts of the UK may take longer than 14 days. If this is the case then we will always contact you to let you the dates for delivery.